al99 Frequently Asked Questions

al99 requires a government-issued photo ID for KYC verification — a National ID Card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last three months). KYC is typically completed within 24 hours of document submission.

al99 is a safe, SSL-encrypted platform built specifically for the Bangladesh market. All player data is protected with 256-bit encryption and the platform operates under a fair-play certified framework. Players are responsible for understanding the laws applicable to online gambling in their local jurisdiction. al99 does not make specific regulatory claims and encourages players to play responsibly at all times.

The minimum age to register and play on al99 is 21 years old. This applies to all players regardless of location within Bangladesh. Age verification is carried out during the registration process and again at the time of the first withdrawal. Any account found to belong to a player under 21 will be immediately suspended and any remaining balance returned.

To reset your al99 password, go to the Login page and click "Forgot Password". Enter the email address or mobile number linked to your account. You will receive a password reset link or a one-time code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our 24/7 live chat support team.

No — al99 strictly allows only one account per player. Duplicate accounts violate our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately via live chat so we can investigate and resolve the situation.

To deposit via bKash on al99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment via your bKash app or USSD menu. Deposits via bKash are credited to your al99 account instantly in most cases, with a maximum processing delay of 15 minutes during peak periods.

Nagad deposits on al99 are processed instantly in real time. Once you confirm the payment in your Nagad app, the funds appear in your al99 account balance within seconds. If your deposit has not been credited after 15 minutes, please take a screenshot of your Nagad transaction confirmation and contact our live chat support team with the reference number.

The minimum deposit on al99 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though higher-value deposits may require additional verification under our security protocols. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank carry a minimum of ৳500.

The minimum withdrawal on al99 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. bKash and Nagad withdrawals are typically completed within 30 minutes. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank accounts may take 1–3 business days depending on your bank's processing schedule.

al99 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their standard transaction charges as part of their own fee structure — these are outside al99's control. We recommend checking your payment provider's current fee schedule before initiating a large transaction.

As a general rule, al99 applies a same-method withdrawal policy to protect against fraud — your withdrawal is processed back to the payment method you used to deposit. If your deposit method is unavailable for withdrawal (for example, a one-time bank transfer), our support team can assist you in selecting an alternative verified withdrawal channel after completing an additional identity check.

al99 offers pre-match and live in-play cricket betting on BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total run lines, over/under markets, and dozens of in-play micro-markets during live matches. Odds are updated in real time. Winnings are credited to your account immediately after the match result is confirmed.

al99 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, feature-rich 5-reel video slots, progressive jackpot games, and crash-style titles. All slots on the platform have published RTP (Return to Player) percentages, which you can view on the individual game information page before you play.

Yes — al99 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All games, payment features, live chat, and account management functions are accessible on mobile. The responsive design adapts cleanly to screens as small as 5 inches, making it convenient to bet on cricket or spin slots from anywhere in Bangladesh.

All slot games on al99 use certified Random Number Generator (RNG) technology, meaning every spin outcome is statistically independent and cannot be predicted or manipulated. RTP percentages typically range from 94% to 97% depending on the title. al99 sources games exclusively from licensed studios that hold third-party fairness certifications, ensuring every player has an equal, unbiased chance of winning.

Yes — al99 features a full live casino lobby powered by Evolution Gaming and Ezugi, with real human dealers streaming in high definition around the clock. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Andar Bahar. Stakes range from low ৳100 tables suitable for casual players right through to high-roller VIP rooms. All live games are accessible on both desktop and mobile browsers.

The al99 welcome bonus is available to all newly registered players on their first deposit. The bonus is credited automatically to your account once your qualifying deposit clears — no promo code is required. Bonus amounts and percentage matches are displayed on the Promotions page at the time of registration, as offers are updated regularly. Ensure you read the wagering requirements before accepting any bonus.

A wagering requirement (sometimes called a playthrough requirement) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can withdraw the bonus winnings. Wagering requirements and contributing game types are detailed in the individual promotion's terms on the al99 Promotions page.

Yes — al99 runs regular reload bonuses on selected days of the week, and free spins promotions are periodically awarded on featured slot titles from Pragmatic Play and other providers. Existing players can check the Promotions section after logging in to see all currently active offers. al99 also sends personalised bonus offers to verified players via account notifications and email.

al99 rewards active players through a tiered loyalty programme. As you wager across cricket betting, slots, and live casino games, you accumulate loyalty points that unlock higher tiers with benefits including faster withdrawal processing, higher deposit limits, dedicated account managers, and exclusive bonus offers tailored to your play preferences. Contact the support team for details on your current tier status.

Bonus eligibility varies by promotion. Most welcome and reload bonuses can be used on slots and crash games, and contribute 100% towards wagering requirements. Live casino games such as Baccarat and Roulette typically contribute a lower percentage — often 10% to 20%. Cricket and sports betting bets may contribute depending on the specific offer. Always check the individual promotion's game contribution table before playing with bonus funds.

To self-exclude from al99, log in to your account and go to Settings, then Responsible Gaming. You can activate a cooling-off period (24 hours to 30 days) or a full self-exclusion for a minimum of six months. Self-exclusion takes effect immediately, all marketing communications are halted, and you will not be able to create a new account using the same identity documents during the exclusion period.

Yes — al99 provides daily, weekly, and monthly deposit limits, loss limits, and wager limits, all available free of charge from your account's Responsible Gaming settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions. These tools are designed to keep your gaming within a budget you are comfortable with.

al99 uses 256-bit SSL encryption on all data in transit and stores personal information on secured, access-controlled servers. Payment transactions are processed through verified payment gateways with no raw card or mobile-wallet credentials stored on al99's systems. Two-factor authentication (2FA) is available for your account login and is strongly recommended for all players to prevent unauthorised access.

If you notice any transactions or login activity on your al99 account that you did not authorise, change your password immediately and contact our 24/7 live chat support team. Our security team will freeze the account pending investigation, review all recent activity logs, and work with you to recover any impacted funds. Enabling 2FA on your account is the single most effective step to prevent this from happening.

al99 customer support is available 24 hours a day, 7 days a week via live chat on the platform with an average response time under 3 minutes. You can also reach the team by email at [email protected] for non-urgent queries. When contacting support about a payment issue, always have your transaction reference number ready as this speeds up the resolution process significantly.