Responsible Gaming — Your Safety Comes First at al99
al99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and support available to help you stay in control.
Our Commitment
Gaming Should Always Be Fun
At al99, we take responsible gaming seriously. We are committed to providing every player across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, or Khulna — with a secure, transparent, and well-regulated gaming experience. Our platform is built on the principle that entertainment and player safety go hand in hand.
Gambling, by its nature, carries financial risk. While most players enjoy our cricket betting markets, slot titles, and live casino games without any difficulty, we recognise that a small number of individuals may develop unhealthy patterns over time. al99 takes this responsibility seriously and has invested in a comprehensive suite of player-protection tools that are available free of charge to every registered player.
The golden rule at al99 is simple: only gamble with money you can afford to lose, never chase your losses, and treat every session as entertainment rather than income. If at any point gaming stops feeling enjoyable, our responsible gaming tools and support team are here to help immediately.
All responsible gaming tools on the al99 platform are accessible directly from your account settings panel. There is no waiting period to activate deposit limits, cooling-off periods, or self-exclusion — these protections take effect immediately upon your request.
Our Core Responsible Gaming Principles
- Gambling is entertainment, not a financial strategy
- Every player has the right to set their own limits
- Age verification is mandatory — under-21s are never permitted
- Problem gambling support is always free and confidential
- Self-exclusion requests are actioned immediately, no questions asked
- Player data is never used to push excessive gambling behaviour
- Our support team is trained to recognise and respond to at-risk behaviour
21+ Policy: The al99 platform is strictly for adults aged 21 and above. Age verification is completed during account registration, and additional documentary checks may be requested at any time. Accounts found to belong to under-21s are closed immediately.
Player Protection
Responsible Gaming Tools Available to You
Every one of these tools is free, available on demand, and takes effect immediately. Access them at any time from your al99 account settings.
Deposit Limits
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, al99 will block additional deposits until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to prevent impulsive decisions. You can set limits as low as ৳500 per day to stay firmly in control of your spending.
Loss Limits
In addition to deposit limits, al99 allows you to define the maximum amount you are comfortable losing within a set timeframe. If your net losses reach this threshold, your account will be temporarily restricted from placing further bets for the remainder of the period. This is one of the most effective tools for preventing short-term emotional decision-making at the gaming table.
Wager Limits
Set a cap on the total amount you are allowed to wager (stake) within a given period, separate from your deposit and loss limits. Wager limits are particularly useful for slot players who may place many small bets in rapid succession. Combining deposit, loss, and wager limits gives you a three-layer financial safety net that keeps your gaming firmly within budget.
Session Time Limits
Define the maximum continuous session duration you want to allow before al99 automatically logs you out. Session reminders can be set to alert you every 30, 60, or 90 minutes, so you are always aware of how long you have been playing. Research consistently shows that regular breaks improve decision quality and reduce the likelihood of loss-chasing behaviour during extended gaming sessions.
Cooling-Off Period
If you feel you need a short break from gaming, a cooling-off period allows you to suspend your account for a defined period — 24 hours, 48 hours, 72 hours, one week, or one month. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated, but your account data and balance are fully preserved and accessible again when the period expires.
Self-Exclusion
Self-exclusion is the most powerful tool available. You can exclude yourself from the al99 platform for a minimum of six months or on a permanent basis. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you will not be able to create a new account using the same identity. To reactivate after the minimum period, a mandatory responsible gaming assessment must be completed with our support team.
Stay Aware
Warning Signs of Problem Gambling
Recognising the early signs of a gambling problem is the first step toward getting help. If you identify with any of the following patterns, we strongly encourage you to use one of al99's responsible gaming tools or reach out to our support team immediately.
Common Warning Signs
- Gambling with money reserved for essential expenses such as rent, food, or utility bills
- Chasing losses — continuing to bet in order to recover money you have already lost
- Lying to family members or friends about the amount of time or money spent gambling
- Feeling restless, irritable, or anxious when unable to gamble
- Neglecting work, education, or personal relationships because of time spent gambling
- Borrowing money, selling belongings, or accumulating debt to fund gambling activity
- Repeatedly failing to stick to spending or time limits you have set for yourself
- Using gambling as a primary way to cope with stress, loneliness, depression, or anxiety
- Thinking about gambling constantly — planning the next session during work or other activities
- Feeling a strong compulsion to increase your stake sizes over time to get the same level of excitement
Self-Check
Quick Self-Assessment
Answer the following questions honestly. If you answer "yes" to three or more, we recommend activating a cooling-off period and speaking with our support team.
1. Do you sometimes gamble more than you originally planned to, even when you intended to stop?
2. Have you ever felt guilty, ashamed, or regretful after a gambling session?
3. Have you borrowed money or gone without necessities to fund gambling?
4. Has gambling ever caused significant arguments or tension in your personal relationships?
5. Do you find yourself thinking about your last session or planning your next one most of the time?
6. Have you ever tried to stop or cut down on gambling but found it difficult or impossible?
7. Do you use gambling to escape from personal problems, stress, or difficult emotions?
Important: This self-assessment is for personal reflection only. It does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact our support team via live chat at any time — we are available 24 hours a day, 7 days a week.
Why It Matters
Built Around Player Safety
Every feature of the al99 platform has been designed with player wellbeing in mind, from account registration to withdrawal processing.
Strict Age Verification
al99 requires all players to be 21 years of age or older. Identity documents are verified during the registration process and at the point of the first withdrawal. Accounts that cannot be verified are suspended until documentation is provided. We maintain a zero-tolerance policy for underage gambling.
Behavioural Monitoring
Our platform uses automated monitoring to identify patterns associated with at-risk behaviour — such as sharp increases in deposit frequency, extended session durations, or rapid increases in stake size. When these patterns are detected, our responsible gaming team may proactively reach out to the player to offer support tools.
Marketing Opt-Out
Players who activate a cooling-off period or self-exclusion are automatically removed from all promotional communications, including bonus offers, tournament invitations, and reload promotions. Players who wish to opt out of marketing without activating a limit can do so at any time from their account settings without affecting their ability to play.
Specialist Support Team
Every member of the al99 customer support team receives training in responsible gaming awareness. They are equipped to respond sensitively to players who indicate they may be experiencing difficulties and can immediately activate any protection tool on a player's behalf. Live chat is available 24/7 with an average response time under 3 minutes.
Secure Account Controls
All responsible gaming settings — deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — are protected by your account password. Changes to these settings are logged with timestamps and cannot be reversed by al99 staff on a player's behalf except in documented exceptional circumstances reviewed at management level.
Full Transparency
al99 provides every player with a complete gaming history — bets placed, wins, losses, deposits, and withdrawals — accessible from the account dashboard at any time. This transparency helps players make informed decisions, review their own patterns, and understand their true activity on the platform without any information being hidden or obfuscated.
We Are Here
How to Get Help Right Now
If you believe gambling is negatively affecting your life, please do not wait. Reach out through any of the channels below — everything is confidential and judgement-free.
Live Chat Support
Our responsible gaming team is available 24 hours a day, 7 days a week via the al99 live chat. Simply open the chat window and let us know you need help — we will take it from there with zero judgement and complete confidentiality. Average response time is under 3 minutes.
Email Our Team
For non-urgent responsible gaming requests — such as requesting your full gaming history, submitting a formal self-exclusion request, or asking for guidance on available tools — you can contact us at: [email protected] (plain text — not a clickable link). We respond within 24 hours.
Account Self-Service
All responsible gaming tools — deposit limits, loss limits, wager limits, session timers, cooling-off periods, and self-exclusion — are available directly from your account settings panel. Log in and navigate to the Responsible Gaming section to activate any protection tool instantly, at any time of day.
If Gambling Is Seriously Affecting Your Life
If you or someone you know is struggling with gambling addiction, please seek professional help immediately. Talk to a trusted family member, a medical professional, or a counsellor. al99 fully supports players who choose to step away from the platform for any period of time. Your mental health and financial wellbeing are far more important than any gaming session. Activating self-exclusion on your al99 account is free, immediate, and permanent if that is what you need.
Practical Guidance
Tips for Safer Play
Responsible gaming is not just about using tools when things go wrong — it is about developing healthy habits from the very start of your gaming journey. The following practical tips are recommended for all al99 players in Bangladesh, regardless of experience level.
Before You Start
Always decide in advance how much money and time you are willing to spend. Treat your gaming budget the same way you would treat a leisure budget for a meal out or a cinema ticket — it is money allocated for enjoyment, not money you expect to recover. Set your deposit and session limits in your account before you start your session.
While You Are Playing
Take regular breaks, especially during long cricket betting sessions or extended slot play. Never gamble when you are tired, stressed, under the influence of alcohol, or in a negative emotional state. These conditions significantly impair judgement and increase the likelihood of poor financial decisions. If you find yourself increasing bets to chase losses, stop immediately and take a cooling-off break.
After a Session
Review your session history in your al99 account dashboard. Look at total deposits versus total withdrawals over the past 30 days to get an honest picture of your gaming activity. If the numbers are higher than you expected or feel comfortable with, it is a clear signal to activate some of the responsible gaming tools available to you.
Set a Budget
Only ever gamble with disposable income — money you can genuinely afford to lose without affecting your rent, food, or family expenses. Use al99's deposit limits to enforce this budget automatically.
Track Your Time
It is easy to lose track of time during an engaging game session. Use the session timer tool to receive automatic reminders and ensure your gaming stays within the time you planned to spend.
Keep It Fun
The moment gambling stops feeling enjoyable and starts feeling like an obligation or a necessity, it is time to take a break. al99 offers a wide variety of game types — if one is causing stress, try another or step away entirely.
Never Chase Losses
Chasing losses is one of the most common and damaging gambling behaviours. Accept that losing sessions happen and stick to your pre-set limits. No bet is ever guaranteed to recover previous losses.
Play Responsibly
Enjoy al99 — Safely and Within Your Limits
al99 is here to provide a world-class gaming experience for players across Bangladesh. If you are in control and ready to enjoy our cricket markets, slot catalogue, or live casino games, we are ready for you. If you ever need help, our team is always just one message away.
Gambling involves risk. Please play responsibly. This platform is for adults aged 21 and above only. If gambling is affecting your life, seek help immediately.